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Privacy

This page says what happens to the information you send us through this website.

What we hold

What this website collects

The contact form is the only part of this site that collects anything. When you use it, you give us your name, your email address, what your message is about, and whatever you write in the message. You can add a phone number if you would like us to call, and you can leave that box empty.

Nothing else here watches you. There is no analytics script, no advertising tag and no tracking pixel on any page. The one cookie this site sets is for our own staff signing in to the private admin area, and you never receive it.

Health information

Please do not send health details

Your clinical records are kept in our practice management system, not on this website. Nothing you send through this site becomes part of your records.

Please keep the message short. Tell us that you would like to talk to someone and how to reach you. You do not need to explain what is going on, as this is not the place for it.

Storage

Where it is kept, and who can see it

Messages are stored in Canada, in Google Cloud data centres in Montreal. They can be read by the two people at the collective who answer them and by nobody else.

No part of this website can read a message once it has been sent, and no browser can write one directly.

Retention

How long we keep it

Messages are kept for 12 months and then deleted from our storage.

Your information

Asking to see it or have it deleted

You can ask us what we hold about you, and you can ask us to delete it. Call the clinic or send a message and say what you would like.